Last updated 24 October 2026
[Your Company Ltd] is the data controller for personal data collected through this website. Contact: [support@yourdomain.com].
Order details: name, email, shipping address, items bought and payment status.
Chat messages you send to our Fluffi helper on this website, used only to answer your question.
Basic technical data such as browser type, collected to keep the site secure and working.
To fulfil your order and provide support (contract).
To meet tax and accounting duties (legal obligation).
To prevent fraud and improve the site (legitimate interests).
We only send marketing emails if you have opted in (consent).
Stripe (payment processing), our hosting and database providers, an AI service provider that generates chat replies, and delivery couriers. We never sell your data.
Some providers process data outside the UK. Where they do, we rely on adequacy regulations or approved contractual safeguards.
Order records are kept for 6 years for tax purposes. Website chat history is stored only in your own browser and can be cleared at any time using the Clear button.
This website is intended for parents and adults. The toy itself is set up and controlled through the Tuya Smart Life app; data processed by the toy and that app is handled under Tuya's privacy policy.
You can ask to access, correct, delete or restrict use of your data, object to processing, or request a copy to take elsewhere. Email us to make a request. You can also complain to the Information Commissioner's Office (ico.org.uk).