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Order question, delivery update, returns or help setting up your plush robot? Send us a message and a real person will reply.

Registered address

Kingston House, Myton St, Hull HU1 2SP, United Kingdom

Please don't send returns here β€” use the returns address we email you so we can process your refund quickly.

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We aim to reply to every message within one working day. If it's about an order that hasn't arrived, include your order number so we can find it straight away.

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fluffi is run by [Your Company Ltd]. Registered at Kingston House, Myton St, Hull HU1 2SP, United Kingdom.